Music FM Privacy Policy

As updated on March 2021.

At Music FM, we care about your privacy and we want you to know how we process your personal data.

We updated our Music FM service, which now include new settings that allow you to better control how Music FM can use and share your personal data.

Alongside these new settings, we also have updated our Privacy Policy to provide you with more transparent and precise information on how Music FM - acting as a data controller - collects, uses, shares, retains, and protects your personal data.

Please take the time to read this Privacy Policy carefully, it is very important to us that you fully understand:

If you have any questions regarding this Privacy Policy, settings, or our use of your personal data, you can contact our Customer Service and/or our Data Protection Officer via this form.

What personal data of yours we collect

“Personal data” refers to any information that enables Music FM to directly or indirectly identify you.

Your personal data can be either directly provided by you, indirectly provided by third parties (for instance, when you sign up for the Music FM service via a telecommunication operator), or automatically collected by us when you use the Music FM service. Where we ask you to provide your personal data, we specify those for which collection is mandatory. We thank you for providing us with complete and accurate data. If you do not provide us with complete and accurate data, we may not be able to provide you with the Music FM service.

You will find the categories of personal data below that we collect in the context of the Music FM service with, for each of them, an indicative list of personal data which may be concerned.

Personal data we collect when you sign up for the Music FM service

Account data

Your login details (user ID, email address and password)
Your profile information (username, age, gender, language, profile picture)
Your personal information (first and last names, date of birth, phone number, home address, photo)
Your settings (communication preferences, editorial preferences, personalized advertising, public/private profile)

Please note that during sign-up, you may be required to complete a Google reCAPTCHA, which helps us to secure the Music FM service. The use of Google reCAPTCHA is subject to Google Privacy Policy and Google Terms of Service.

Personal data we collect when you subscribe to a Music FM service paid plan

Subscription data

The paid plan which you have subscribed to (Music FM Premium, Music FM Family, Music FM Student, Music FM HiFi)
The details of the transaction carried out (date of the transaction, amount paid, currency, payment method and where applicable, credit card details)

Personal data we collect when you use the Music FM service

Usage data

Your listening history (artists, albums, songs, playlists, podcasts and audiobooks you listen to, videos you watch, playlists you create)
Your listening habits (name, manufacturer, brand and type of device used for streaming, moments when you stream)
Your favourite content (artists, albums, songs, playlists, videos, podcasts and audiobooks you like)
Your interactions on the Music FM service (your comments, users following you and users you follow)

Technical data

Information on your device (type of device you are using, unique device identifier, hardware model, version of the operating system, hardware and software settings, browser type, cookie or similar technology, system language)
Information on your navigation on the Music FM service (IP address, date and time of connection, pages that you accessed, the date and time you accessed these pages, your search queries)
Information on your internet connection (internet service provider, type of connection: 3G, 4G, 5G, Wi-Fi, xDSL, cable, optical fibre etc.)

Personal data we collect when you contact our Customer Service

Request data

Details on your claim or request (including date, time, subject and petition)
Content of your exchanges with the Customer Service
All data deemed as necessary for handling your claim or request

Other personal data we may collect

Participation data	Data we may collect to enable you to participate in initiatives we carry out (for instance, events, competitions or satisfaction surveys)
Additional data	Data that we may collect from time to time with your consent (your voice, your contacts, your precise location, etc.)

Why we use your personal data

We use your personal data to enable you to enjoy the Music FM service, and also to meet our legal and regulatory obligations. In any case, we do not make any automated decisions based solely on automatic processing which produce legal effects on you, or similarly significantly affect you.

Further information on how we use cookies and similar technologies can be found in your cookies settings.

Providing the Music FM service

We use your account data, subscription data, usage data and technical data for the purpose of enabling you to enjoy the Music FM service, in particular by:

Streaming music and other content such as podcasts, radio stations and audiobooks;
Creating, sharing and subscribing to playlists;
Getting personalised content recommendations (in particular via Flow - your personal soundtrack by Music FM);
Getting news and updates from artists and podcasters you follow and/or listen to.

This use of your personal data is necessary for us to provide the Music FM service to you, in accordance with the contract which binds us to you.

Improving, securing and monitoring the Music FM service

We use your account data, subscription data, usage data and technical data for the purpose of:

Improving existing features and overall performance of the Music FM service;
Developing new features and new services for the Music FM service;
Ensuring the ongoing security, confidentiality, integrity, availability and resilience of the Music FM service;
Measuring and analyzing audience and usage of the Music FM service.

This use of your personal data is necessary for us to meet our legitimate interest of offering the best Music FM service possible to our users.

Promoting the Music FM service

We use your account data, subscription data, usage data, technical data and participation data for the purpose of:

Providing you with information on the Music FM service and its features, as well as on our paid plans and special offers;
Providing you with tailored offers;
Inviting you to participate in events and competitions we organise, and giving you the chance to win tickets and other prizes;
Inviting you to participate in customer satisfaction surveys and give us your feedback on the Music FM service.

This use of your personal data is necessary for us to carry out direct marketing initiatives and improve the Music FM service, which are in the legitimate interest of Music FM.

Broadcasting third party advertisements (only if you are a Music FM Free service user)

We use your account data, subscription data, usage data and technical data for the purpose of showing you tailored advertisements for partners’ services and products.

These advertisements can be:

Broadcast directly in the Music FM service (audio, video or display): by default, broadcast ads are personalised to your profile. This helps us to optimise the profitability of our advertising campaigns by providing you with ads that are adapted to your profile (using limited data such as gender, age, what music you listen to and how you use the Music FM service), and therefore is in the legitimate interest of Music FM. You can opt out from receiving personalised advertising in your settings at any time. Once you have opted out, personalised advertising will be substituted by generic advertising.

Please note that, as a Music FM Free service user, you cannot turn off broadcast advertising completely, as it is the compulsory counterpart of the provision of our free music streaming service, and therefore is necessary for the performance of the contract which binds you to us. Should you wish to enjoy an ad-free Music FM service, we invite you to subscribe to one of our paid plans.
Communicated by email, SMS or push notification: we do not send you ads for partners’ services and products by email, SMS or push notification unless you give us your express consent to do so in your settings.

Handling your requests to Customer Service

We use your account data, subscription data, usage data, technical data and request data for the purpose of managing your request to our Customer Service, for instance:

When you contact our Customer Service and submit a technical or functional query;
When you want to exercise the statutory rights that you hold over your personal data.

This use of your personal data is necessary for us to comply with our obligations deriving from the contract which binds us to you, or when it comes to your statutory rights over your data, with the data protection laws and regulations which Music FM is subject to.

Processing your payment (only if you are a paid subscriber)

We use your account data, subscription data, usage data and technical data for the purpose of:

Processing your payment;
Accountability and tax;
Fighting against fraud, to detect and prevent fraudulent payments or usage of the Music FM service.

This use of your personal data is necessary for us to process your payment, in accordance with the contract which binds us to you, to comply with accountability and tax regulations which Music FM is subject to and to prevent fraud which is Music FM’s legitimate interest.

How we share your personal data

Personal data we share

We share your personal data with the following categories of recipient:

Technical providers	Hosting and storage platform providers Telecommunication network and service providers Maintenance service providers Security solution and service providers Data analytics and computing solution providers
Marketing providers	Customer relationship management service and solution providers Advertising solution and network providers or agencies Communication and marketing service providers or agencies Social network operators (such as Facebook, Twitter, Instagram, Snapchat or Pinterest)
Payment providers	Payment solution and service providers Background check service providers
Partners	Artists and music labels Telecommunication operators Product manufacturers Retailers
Music FM group	Parent company Subsidiaries and affiliates
Authorities	Administrative and judicial authorities
Purchasers	Purchasers or prospective purchasers of our business which we would enter into negotiations with

Please note that some of these recipients are located in countries that are outside the European Union / European Economic Area, and do not ensure a level of personal data protection which is deemed as equivalent as the level of personal data protection which is ensured by the Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR).

Most of these recipients outside the European Union / European Economic Area are located in the United States of America, and have certified their compliance with the EU-U.S. Privacy Shield Framework, which were designed by the U.S. Department of Commerce and the European Commission to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.

For recipients who would not be located in the European Union / European Economic Area, or would not be located in a country with an adequate level of personal data protection (Article 45 of the GDPR), or would not be not compliant with the EU-U.S. Privacy Shield Framework, we shall take all necessary measures to check that they provide appropriate safeguards, such as the implementation of standard data protection clauses adopted by the European Commission (Article 46.2 of the GDPR).

For more information on cross-border data transfers, please reach out to our Data Protection Officer.

Personal data you share

When you use the Music FM service, you can:

Make your profile accessible to other users of the Music FM service (“public profile”);
Share content or activity with your friends by private messaging or on social media;
Connect third party devices to our user account, such as connected headphones, connected speakers, streaming devices;
Connect third party apps to our user account, such as alternative audio players, data analysis apps, data portability apps.

You can manage your profile, social media accounts, devices and apps in your settings.

How long we keep your personal data

We keep your personal data for no longer than is strictly necessary for the purposes for which we collect and use them.

The specific periods of time for which we retain your personal data are specified below:

Purpose	Data	Retention
Providing the Music FM service	Account data Subscription data Usage data Technical data	Duration of your registration to the Music FM service, then archived for up to 5 years (except for cookies which are retained for up to 25 months)
Improving, securing and monitoring the Music FM service	Account data Subscription data Usage data Technical data	Duration of your registration to the Music FM service, then archived for up to 5 years (except for cookies which are retained for up to 25 months)
Promoting the Music FM service	Account data Subscription data Usage data Technical data	Up to 3 years after the end of your registration to the Music FM service (except for cookies which are retained for up to 25 months)
Broadcasting third party advertisements	Account data Subscription data Usage data Technical data	Duration of your registration to the Music FM service, then archived for up to 3 years (except for cookies which are retained for up to 25 months)
Handling your requests to Customer Service	Account data Subscription data Usage data Technical data Request data	Duration of the handling of your request, then archived for up to 5 years
Processing your payment	Account data Subscription data Usage data Technical data	Duration of your subscription to the Music FM service, then archived for up to 10 years

How we protect your personal data

We have measures in place to protect your personal data against unauthorised access, use, or disclosure including, without limitation, the following measures:

We implement and maintain sophisticated technical measures to ensure that your personal data is confidentially and securely recorded and used;
We restrict and limit access to your personal data, and monitor who accesses, uses, and transfers your personal data;
Employees who have access to your personal data are required to comply with our data privacy and confidentiality requirements;
Business partners and third-party service providers with whom we share your personal data are required to comply with any applicable data privacy and confidentiality requirements.

How you can exercise your rights

Under applicable data protection laws and regulations, you have the right to:

Access, rectify or erase your personal data;
Restrict or object to its processing;
Tell us that you do not wish to receive marketing information;
In some circumstances, require the transfer of your personal data to you or a third party;
To the extent our processing of your personal data is based upon your consent, withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal;
In some countries, set guidelines for the retention, erasure and communication of personal data for after your death.

We are fully committed to enable you to exercise the rights you hold over your data:

Some of these rights can be exercised directly in your settings, such as the rights to rectification and erasure of your personal data, or the right to set your communication preferences;
As for the exercise of your other rights (access to and portability of your personal data, restriction or objection to the processing of your personal data, set of guidelines for the retention, erasure and communication of your personal data after death), please contact us via this form.

Please note that we reserve the right to check your identity before we respond to your request.

If you are not fully satisfied with our response, you can also complain about our processing of your personal data to the relevant data protection authority.